# Neon: Major incident: High control-plane latency in us-west-2 & us-east-2

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-06-20 16:52 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c9063f6790581da4434](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c9063f6790581da4434)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c9063f6790581da4434@82eb9e37feed
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ High control-plane latency in us-west-2 & us-east-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-20 16:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-20 20:26 UTC
```

**6. Added: Affected components**

```diff
+ Console API, Database Connectivity
```

**7. Added: Update** (investigating) · 2025-06-20 16:52 UTC

```diff
+ Monitoring: (16:52) We observed high latencies on Control Plane in us-west-2. APIs and compute startups are affected. The issue is mitigated and we are continuing to monitor the situation. Identified: (17:28) We still observing high latencies on Control Plane in us-west-2. APIs and compute startup times are affected. We have identified the underlying cause of this incident and are actively working to implement a resolution. Identified: (17:38) We still observing high latencies on Control Plane in us-west-2 and us-east-2. APIs and compute startup times are affected. We have identified the underlying cause of this incident and are actively working to implement a resolution. Monitoring: (18:37) We still observed high latencies on Control Plane in us-west-2 and us-east-2. The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-06-20 20:26 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-20 16:52 UTC | Major incident: High control-plane latency in us-west-2 & us-east-2 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7f152509441a2a · Markdown: https://rewindex.com/change/i7f152509441a2a.md · JSON: https://rewindex.com/api/v1/changes/i7f152509441a2a · Generated 2026-10-18T06:41:42.051Z