# Box: Major incident: [Major] Issue with Box Drive

**Summary:** Box reported a major incident delaying updates from the Box Web App to Box Drive desktop clients for some users. It started at 2026-10-15 08:30 UTC and was resolved at 2026-10-15 12:41 UTC, lasting 4 h 11 min. Box reported remediation and restoration of full functionality but did not disclose the underlying cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-15 08:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2z5s2yy8rp7n](https://stspg.io/2z5s2yy8rp7n)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/j6l1h67d01hc@0b46bb44c694
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Major] Issue with Box Drive
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-15 08:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-15 12:41 UTC
```

**6. Added: Affected components**

```diff
+ Box Drive, Desktop Applications - Box Drive, Desktop Applications - Box Sync
```

**7. Added: Update** (investigating) · 2026-10-15 08:30 UTC

```diff
+ We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
```

**8. Added: Update** (identified) · 2026-10-15 09:10 UTC

```diff
+ Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
```

**9. Added: Update** (identified) · 2026-10-15 10:10 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-10-15 11:15 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2026-10-15 12:13 UTC

```diff
+ Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
```

**12. Added: Update** (resolved) · 2026-10-15 12:41 UTC

```diff
+ After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-15 08:30 UTC | Major incident: \[Major\] Issue with Box Drive (this change) | degradation |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7eb76eb4e68f7e · Markdown: https://rewindex.com/change/i7eb76eb4e68f7e.md · JSON: https://rewindex.com/api/v1/changes/i7eb76eb4e68f7e · Generated 2026-10-17T23:50:35.782Z