# Cloudflare: Major incident: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers

> Major incident: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers. Detected 2026-10-27 by Rewindex: what changed on Cloudflare’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i7eb4dfba897c8d
Last updated: 2026-10-27T12:43:02Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-27 12:28 UTC · Detected: 2026-10-27 12:43 UTC
- [Source: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew](https://www.cloudflarestatus.com/incidents/dk2obcyw2aew)
- [Company: Cloudflare](https://rewindex.com/company/cloudflare.md)
- Versions: before (none: first archived) → after incident\_version:82/dk2obcyw2aew@c87962578759
- Change 1 of 7 for this incident

Incident page (full timeline): [ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/company/cloudflare/incidents/dk2obcyw2aew.md)
## What changed

**1. Added: Title**

```diff
+ ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers
```

**2. Added: Impact**

```diff
+ none
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-27 12:28 UTC
```

**5. Added: Update** (identified) · 2026-10-27 12:28 UTC

```diff
+ Cloudflare has identified a third-party issue affecting customers whose traffic passes through external vendor firewalls after recent firmware upgrades.  Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) Cloudflare's network and edge are functioning normally — these failures occur at the firewall inspection layer and can only be resolved with actions on the 3rd party software configuration.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 12:28 UTC | Major incident: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers (this change) | outage |
| 2026-10-27 13:23 UTC | [Incident updated: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/change/r40f5d378c67ce2.md) | Normal progress |
| 2026-10-27 13:43 UTC | [Incident silently edited: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/change/r5f587df17fdae6.md) | Normal progress |
| 2026-10-27 14:33 UTC | [Incident silently edited: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/change/r28350dfdabbded.md) | Rewrite: root cause removed |
| 2026-10-27 14:43 UTC | [Incident updated: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/change/rda66a31b49a76f.md) | Normal progress |
| 2026-10-27 15:03 UTC | [Incident updated: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/change/rdd9fb03fadda48.md) | Rewrite: root cause removed |
| 2026-10-27 15:13 UTC | [Incident updated: ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers](https://rewindex.com/change/r6c03a30062a173.md) | Normal progress |

Next: [change](https://rewindex.com/change/r40f5d378c67ce2.md) · All Cloudflare changes: [timeline](https://rewindex.com/company/cloudflare/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers on Cloudflare’s status page, changed 2026-10-27 12:28 UTC (change 1 of 7).

- Canonical URL: https://rewindex.com/change/i7eb4dfba897c8d
- Citation: Cloudflare, “Major incident: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers” (2026-10-27 12:28 UTC). Archived by Rewindex: https://rewindex.com/change/i7eb4dfba897c8d (CC BY 4.0).
- Markdown link: `[Cloudflare: Major incident: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers (2026-10-27)](https://rewindex.com/change/i7eb4dfba897c8d)`


---
Canonical: https://rewindex.com/change/i7eb4dfba897c8d · Markdown: https://rewindex.com/change/i7eb4dfba897c8d.md · JSON: https://rewindex.com/api/v1/changes/i7eb4dfba897c8d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:10.961Z