# Doppler: Major incident: Reading/writing secrets intermittently failing due to an outage at our tokenization provider

**Summary:** Doppler reported a major outage causing intermittent failures reading and writing secrets in the API (api.doppler.com) and Dashboard (dashboard.doppler.com). It started at 2021-12-08 02:20 UTC and was resolved at 2021-12-08 10:20 UTC, lasting 8 h 0 min; Doppler attributed it to its tokenization provider being impacted by the AWS us-east-1 outage. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-12-08 02:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ch9hyv8w96ks](https://stspg.io/ch9hyv8w96ks)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/pbwmbqvw1bsm@1e183b2afb98
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Reading/writing secrets intermittently failing due to an outage at our tokenization provider
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-08 02:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-08 10:20 UTC
```

**6. Added: Affected components**

```diff
+ API (api.doppler.com), Dashboard (dashboard.doppler.com)
```

**7. Added: Update** (investigating) · 2021-12-07 22:05 UTC

```diff
+ We're intermittently experiencing outages with our tokenization provider, who is impacted by the AWS us-east-1 outage.
```

**8. Added: Update** (resolved) · 2021-12-08 10:20 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-08 02:20 UTC | Major incident: Reading/writing secrets intermittently failing due to an outage at our tokenization provider (this change) | outage |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7ea1608b08c6b7 · Markdown: https://rewindex.com/change/i7ea1608b08c6b7.md · JSON: https://rewindex.com/api/v1/changes/i7ea1608b08c6b7 · Generated 2026-10-18T03:55:46.461Z