# Grain: Major incident: Recorder scaling issues

**Summary:** Grain Recorder had a major degradation starting 2024-06-07 15:24 UTC, lasting 2 h 53 min until resolution at 2024-06-07 18:17 UTC. Recorder service scaling issues caused some bots to fail to join calls in a timely manner; Grain deployed a fix and reported no further issues. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-06-07 15:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0bk40w55gr9q](https://stspg.io/0bk40w55gr9q)
- [Company: Grain](https://rewindex.com/company/grain.md)
- Versions: before (none: first archived) → after incident\_version:20/g1wgztcrfhyz@a93cdc49def3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Recorder scaling issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-07 15:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-07 18:17 UTC
```

**6. Added: Affected components**

```diff
+ Grain Recorder
```

**7. Added: Update** (investigating) · 2024-06-07 15:24 UTC

```diff
+ We are seeing issues with the scaling of the recorder service causing some bots to fail to join calls in a timely manner.
```

**8. Added: Update** (resolved) · 2024-06-07 18:17 UTC

```diff
+ A fix was deployed and we have not seen further issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-07 15:24 UTC | Major incident: Recorder scaling issues (this change) | degradation |

All Grain changes: [timeline](https://rewindex.com/company/grain/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7e0103ce6e6c26 · Markdown: https://rewindex.com/change/i7e0103ce6e6c26.md · JSON: https://rewindex.com/api/v1/changes/i7e0103ce6e6c26 · Generated 2026-10-18T02:55:20.956Z