# SurveyMonkey: Major incident: 503 Service Temporarily Unavailable error when accessing Contacts

**Summary:** SurveyMonkey reported a major outage causing a 503 Service Temporarily Unavailable error when accessing Contacts. It started at 2025-11-18 11:54 UTC and was resolved at 2025-11-18 14:13 UTC, lasting 2 h 19 min. The vendor identified the issue and reported implementing a fix, but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 11:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kqlhmr5dl9k0](https://stspg.io/kqlhmr5dl9k0)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)
- Versions: before (none: first archived) → after incident\_version:262/4x1ch9lwxhwh@92f655c87944
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 503 Service Temporarily Unavailable error when accessing Contacts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 11:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 14:13 UTC
```

**6. Added: Affected components**

```diff
+ SurveyMonkey
```

**7. Added: Update** (investigating) · 2025-11-18 11:54 UTC

```diff
+ We are currently investigating an issue with accessing Contacts
```

**8. Added: Update** (identified) · 2025-11-18 12:23 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2025-11-18 14:13 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 11:54 UTC | Major incident: 503 Service Temporarily Unavailable error when accessing Contacts (this change) | outage |

All SurveyMonkey changes: [timeline](https://rewindex.com/company/surveymonkey/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7de46b13c26506 · Markdown: https://rewindex.com/change/i7de46b13c26506.md · JSON: https://rewindex.com/api/v1/changes/i7de46b13c26506 · Generated 2026-10-18T02:29:47.882Z