# Lattice: Major incident: Lattice Incident: Issues reported with logging into Lattice

**Summary:** Lattice reported a major incident affecting logins to the Lattice Application, starting 2025-05-28 08:05 UTC and resolved at 2025-05-28 11:58 UTC; the computed duration was 3 h 52 min. A fix was implemented at 05-28 11:53 UTC, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-28 08:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bnvtfcyj7f9t](https://stspg.io/bnvtfcyj7f9t)
- [Company: Lattice](https://rewindex.com/company/lattice.md)
- Versions: before (none: first archived) → after incident\_version:229/317xqshhx7wh@582fec3e4f21
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Lattice Incident: Issues reported with logging into Lattice
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-28 08:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-28 11:58 UTC
```

**6. Added: Affected components**

```diff
+ Lattice Application
```

**7. Added: Update** (investigating) · 2025-05-28 08:05 UTC

```diff
+ We are currently investigating an issue that's affecting logging into Lattice.
```

**8. Added: Update** (investigating) · 2025-05-28 09:05 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-05-28 11:10 UTC

```diff
+ Our team is actively investigating the cause behind reported login issues, and are working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
```

**10. Added: Update** (monitoring) · 2025-05-28 11:53 UTC

```diff
+ A fix has been implemented, and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-05-28 11:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-28 08:05 UTC | Major incident: Lattice Incident: Issues reported with logging into Lattice (this change) | outage |

All Lattice changes: [timeline](https://rewindex.com/company/lattice/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7dcd8ebc0775ae · Markdown: https://rewindex.com/change/i7dcd8ebc0775ae.md · JSON: https://rewindex.com/api/v1/changes/i7dcd8ebc0775ae · Generated 2026-10-18T02:26:53.560Z