# Elastic Cloud: Major incident: Connection issue to Kibana via the Cloud UI SSO

**Summary:** Elastic Cloud reported a major outage affecting Kibana connections through the Cloud UI via SAML SSO for PrivateLink customers only. It started at 2026-04-09 15:37 UTC and was resolved at 2026-04-10 11:51 UTC, lasting 20 h 14 min; a fix was rolled out at 04-09 19:50 UTC, with no further customer impact expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-09 15:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xtyzzm4k08pc](https://stspg.io/xtyzzm4k08pc)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/9cyhyvbcs6pn@476de78af4f0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connection issue to Kibana via the Cloud UI SSO
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-09 15:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-10 11:51 UTC
```

**6. Added: Update** (investigating) · 2026-04-09 15:37 UTC

```diff
+ We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.
```

**7. Added: Update** (investigating) · 2026-04-09 16:21 UTC

```diff
+ We have identified that only PrivateLink customers are impacted and no other Hosted Cloud Deployments should see any issues.
```

**8. Added: Update** (investigating) · 2026-04-09 16:41 UTC

```diff
+ We have identified the issue and are working on a fix. We will update again in 3 hours or earlier.
```

**9. Added: Update** (investigating) · 2026-04-09 19:50 UTC

```diff
+ We have rolled out the fix and there should be no more customer impact
```

**10. Added: Update** (resolved) · 2026-04-10 11:51 UTC

```diff
+ We have confirmed no further impact from this incident, and are now marking it as resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-09 15:37 UTC | Major incident: Connection issue to Kibana via the Cloud UI SSO (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7d9a5af133724b · Markdown: https://rewindex.com/change/i7d9a5af133724b.md · JSON: https://rewindex.com/api/v1/changes/i7d9a5af133724b · Generated 2026-10-18T03:55:53.110Z