# LogRocket: Major incident: Dashboard instability and slow performance

**Summary:** LogRocket reported a major degradation affecting Alerts and Dashboard, with API server performance issues causing dashboard instability; data collection was not impacted. The incident ran from 2025-10-14 14:53 UTC to 2025-10-14 15:59 UTC, lasting 1 h 6 min. LogRocket deployed a mitigation and reported the issue resolved. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-14 14:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2my58hlmt5ns](https://stspg.io/2my58hlmt5ns)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/sqvvw6wgtj9y@d76378b817c8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard instability and slow performance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-14 14:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-14 15:59 UTC
```

**6. Added: Affected components**

```diff
+ Alerts, Dashboard
```

**7. Added: Update** (investigating) · 2025-10-14 14:53 UTC

```diff
+ We are investigating performance issues with our API server causing dashboard instability. Data collection is not impacted.
```

**8. Added: Update** (identified) · 2025-10-14 15:35 UTC

```diff
+ We have identified the cause of the issue and are deploying a mitigation.
```

**9. Added: Update** (resolved) · 2025-10-14 15:59 UTC

```diff
+ The performance issue with our API server has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-14 14:53 UTC | Major incident: Dashboard instability and slow performance (this change) | degradation |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7d3fe0bdd8e9c7 · Markdown: https://rewindex.com/change/i7d3fe0bdd8e9c7.md · JSON: https://rewindex.com/api/v1/changes/i7d3fe0bdd8e9c7 · Generated 2026-10-18T00:39:17.498Z