# Jotform: Critical incident: HIPAA - Downtime

**Summary:** Jotform reported critical downtime for HIPAA users, starting at 2021-04-22 12:53 UTC. An application-layer error overloaded the database layer; the vendor marked it fixed at 2021-04-22 11:30 UTC, earlier than the recorded start, so duration is unknown. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-04-22 12:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8y5h8yq28f45](https://stspg.io/8y5h8yq28f45)
- [Company: Jotform](https://rewindex.com/company/jotform.md)
- Versions: before (none: first archived) → after incident\_version:248/fwbjz1z8xhyv@0b685190095f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ HIPAA - Downtime
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-04-22 12:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-04-22 11:30 UTC
```

**6. Added: Update** (resolved) · 2021-04-22 11:30 UTC

```diff
+ Error in application layer caused excessive amount of load over database layer. Because of this, JotForm Hipaa users experienced downtime. Issue is fixed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-04-22 12:53 UTC | Critical incident: HIPAA - Downtime (this change) | outage |

All Jotform changes: [timeline](https://rewindex.com/company/jotform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7d2a634ca7a635 · Markdown: https://rewindex.com/change/i7d2a634ca7a635.md · JSON: https://rewindex.com/api/v1/changes/i7d2a634ca7a635 · Generated 2026-10-18T03:55:41.868Z