# Rootly: Critical incident: Slack-dependent features degraded due to ongoing upstream Slack incident

**Summary:** Rootly’s Slack-dependent features were degraded by an upstream Slack incident, rated critical, starting 2026-05-14 14:01 UTC and lasting 1 h 58 min. On-Call, Mobile, and Web Platform remained fully operational; Rootly marked the incident resolved at 2026-05-14 16:00 UTC after the issue was resolved on Slack’s side. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-14 14:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j6t95gb6y2bd](https://stspg.io/j6t95gb6y2bd)
- [Company: Rootly](https://rewindex.com/company/rootly.md)
- Versions: before (none: first archived) → after incident\_version:287/k7qby4rfj8bk@0d0c3b3448e2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slack-dependent features degraded due to ongoing upstream Slack incident
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-14 14:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-14 16:00 UTC
```

**6. Added: Affected components**

```diff
+ Slack App
```

**7. Added: Update** (identified) · 2026-05-14 14:01 UTC

```diff
+ Slack-dependent features in Rootly are currently degraded due to an ongoing upstream Slack incident. We are continuing to monitor closely. See Slack's Status Page here: https://slack-status.com/2026-05/fe557ca05fdb64fa
```

**8. Added: Update** (identified) · 2026-05-14 14:34 UTC

```diff
+ Slack-dependent features in Rootly are currently degraded due to an ongoing upstream Slack incident.  Rootly is otherwise fully operational (On-Call, Mobile, and Web Platform). We will continue to monitor and will update as Slack recovers.
```

**9. Added: Update** (monitoring) · 2026-05-14 14:49 UTC

```diff
+ Slack has acknowledged the incident: https://slack-status.com/2026-05/fe557ca05fdb64fa. We are continuing to monitor.
```

**10. Added: Update** (resolved) · 2026-05-14 16:00 UTC

```diff
+ The issue has been resolved on Slack's side.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-14 14:01 UTC | Critical incident: Slack-dependent features degraded due to ongoing upstream Slack incident (this change) | degradation |

All Rootly changes: [timeline](https://rewindex.com/company/rootly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7cc4f73cd807bc · Markdown: https://rewindex.com/change/i7cc4f73cd807bc.md · JSON: https://rewindex.com/api/v1/changes/i7cc4f73cd807bc · Generated 2026-10-18T00:37:39.916Z