# LlamaIndex: Major incident: Issue creating new index

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-04-10 03:38 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/r0w79tt3kl1h](https://stspg.io/r0w79tt3kl1h)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/htx2krfsjn8g@7826ef76e958
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue creating new index](https://rewindex.com/company/llamaindex/incidents/htx2krfsjn8g.md)
## What changed

**1. Added: Title**

```diff
+ Issue creating new index
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-10 03:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-10 04:54 UTC
```

**6. Added: Affected components**

```diff
+ LlamaCloud (EU) - LlamaCloud API, LlamaCloud - LlamaCloud Public API, LlamaParse API
```

**7. Added: Update** (identified) · 2025-04-10 03:38 UTC

```diff
+ Partial outage in indexing. New index creation is impacted (displaying success but failing silently). Existing indexes are not impacted.
```

**8. Added: Update** (identified) · 2025-04-10 04:52 UTC

```diff
+ Issue is now resolved.
```

**9. Added: Update** (resolved) · 2025-04-10 04:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-10 03:38 UTC | Major incident: Issue creating new index (this change) | major |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7c9f50f8f8c5c5 · Markdown: https://rewindex.com/change/i7c9f50f8f8c5c5.md · JSON: https://rewindex.com/api/v1/changes/i7c9f50f8f8c5c5 · Generated 2026-10-20T01:30:21.228Z