# Gladia: Critical incident: Global Incident - Pre-Recorded / Real-Time

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-09-23 06:55 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.gladia.io/incidents/01M36HBJY402BRF6H9SWND2EA2](https://status.gladia.io/incidents/01M36HBJY402BRF6H9SWND2EA2)
- [Company: Gladia](https://rewindex.com/company/gladia.md)
- Versions: before (none: first archived) → after incident\_version:710/01M36HBJY402BRF6H9SWND2EA2@b963d573aed3
- Change 1 of 1 for this incident

Incident page (full timeline): [Global Incident - Pre-Recorded / Real-Time](https://rewindex.com/company/gladia/incidents/01M36HBJY402BRF6H9SWND2EA2.md)
## What changed

**1. Added: Title**

```diff
+ Global Incident - Pre-Recorded / Real-Time
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 06:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 08:10 UTC
```

**6. Added: Update** (investigating) · 2026-09-23 07:05 UTC

```diff
+ Investigating source of the issue
```

**7. Added: Update** (investigating) · 2026-09-23 07:14 UTC

```diff
+ Still Investigating source of the issue.
```

**8. Added: Update** (monitoring) · 2026-09-23 07:33 UTC

```diff
+ Update : service recovering Situation returning to normal. New Pre-Recorded jobs process normally. Jobs from 08:55–09:34 UTC+2 are processed with delay.
```

**9. Added: Update** (resolved) · 2026-09-23 08:10 UTC

```diff
+ All services have returned to normal operation. The provider-side network issue is resolved. New jobs are processing normally, and the remaining Pre-Recorded backlog from this morning has been cleared. We consider this incident resolved. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 06:55 UTC | Critical incident: Global Incident - Pre-Recorded / Real-Time (this change) | critical |

All Gladia changes: [timeline](https://rewindex.com/company/gladia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7c854c09c7488a · Markdown: https://rewindex.com/change/i7c854c09c7488a.md · JSON: https://rewindex.com/api/v1/changes/i7c854c09c7488a · Generated 2026-10-20T00:01:02.025Z