# Aircall: Major incident: Issues with Login

**Summary:** Aircall reported a major login outage affecting both Aircall Apps and Dashboard, starting at 2026-01-19 07:48 UTC and resolved at 2026-01-19 08:39 UTC, lasting 50 min. A fix was deployed by 08:07 UTC, and performance remained stable during monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-19 07:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/78yfdqflrtbc](https://stspg.io/78yfdqflrtbc)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/jc5yymclf2kv@cdf95d80d2b4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with Login
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-19 07:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-19 08:39 UTC
```

**6. Added: Affected components**

```diff
+ Authentication - Login, Login
```

**7. Added: Update** (investigating) · 2026-01-19 07:48 UTC

```diff
+ We are currently investigating issues with logging in Aircall.
```

**8. Added: Update** (monitoring) · 2026-01-19 08:07 UTC

```diff
+ The issue has been identified as impacting the login process of both Aircall Apps and Dashboard, and a fix has been deployed.  We are already observing some successful login attempts and will continue to monitor the situation until full system stability is achieved.
```

**9. Added: Update** (resolved) · 2026-01-19 08:39 UTC

```diff
+ System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-19 07:48 UTC | Major incident: Issues with Login (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7c7a4405a8407d · Markdown: https://rewindex.com/change/i7c7a4405a8407d.md · JSON: https://rewindex.com/api/v1/changes/i7c7a4405a8407d · Generated 2026-10-18T02:29:52.336Z