# Telnyx: Major incident: Issues affecting call audio quality

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-10 16:00 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.telnyx.com/incidents/01M260SVW2WZXBEH8333TA4JK3](https://status.telnyx.com/incidents/01M260SVW2WZXBEH8333TA4JK3)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)
- Versions: before (none: first archived) → after incident\_version:705/01M260SVW2WZXBEH8333TA4JK3@7e06466d588c
- Change 1 of 1 for this incident

Incident page (full timeline): [Issues affecting call audio quality](https://rewindex.com/company/telnyx/incidents/01M260SVW2WZXBEH8333TA4JK3.md)
## What changed

**1. Added: Title**

```diff
+ Issues affecting call audio quality
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 16:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-11 04:20 UTC
```

**6. Added: Update** (investigating) · 2026-09-10 16:00 UTC

```diff
+ Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.
```

**7. Added: Update** (resolved) · 2026-09-11 01:43 UTC

```diff
+ This issue is now resolved.
```

**8. Added: Update** (monitoring) · 2026-09-11 04:04 UTC

```diff
+ This issue was resolved today at 16.05 UTC and we’re now monitoring
```

**9. Added: Update** (resolved) · 2026-09-11 04:20 UTC

```diff
+ This issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 16:00 UTC | Major incident: Issues affecting call audio quality (this change) | major |

All Telnyx changes: [timeline](https://rewindex.com/company/telnyx/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7bfedcc5320619 · Markdown: https://rewindex.com/change/i7bfedcc5320619.md · JSON: https://rewindex.com/api/v1/changes/i7bfedcc5320619 · Generated 2026-10-19T21:43:55.572Z