# Chargebee: Major incident: API Service Degradation

**Summary:** Chargebee reported a major degradation affecting API (US), causing intermittent request timeouts. The incident record started and resolved at 2026-06-05 23:00 UTC (computed duration: 0 min); the update reported 2 minutes of timeouts during 05-06-2026 22:16 UTC to 22:22 UTC and confirmed services were operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-05 23:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lwkxqvtsjj7h](https://stspg.io/lwkxqvtsjj7h)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/2d5nm4259qrl@74ce3fce8a79
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API Service Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-05 23:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-05 23:00 UTC
```

**6. Added: Affected components**

```diff
+ API Endpoints - API (US), API (US)
```

**7. Added: Update** (resolved) · 2026-06-05 23:00 UTC

```diff
+ We experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-05 23:00 UTC | Major incident: API Service Degradation (this change) | degradation |

All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7b993a71e87bef · Markdown: https://rewindex.com/change/i7b993a71e87bef.md · JSON: https://rewindex.com/api/v1/changes/i7b993a71e87bef · Generated 2026-10-18T02:27:21.477Z