# Salesforce: Major incident: Service Disruption: Marketing Cloud Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-15 03:04 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20004431](https://status.salesforce.com/incidents/20004431)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004431@5abdc36bd436
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Marketing Cloud Core Service](https://rewindex.com/company/salesforce/incidents/20004431.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Marketing Cloud Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-15 03:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-15 03:19 UTC
```

**6. Added: Affected components**

```diff
+ 4 instances, Marketing Cloud Core Service
```

**7. Added: Update** (update) · 2026-09-15 03:37 UTC

```diff
+ At 03:19 UTC on September 15, 2026, we resolved the service disruption impacting service availability for Marketing Cloud core services. We restarted the affected database, which restored normal performance for all affected services. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-15 03:04 UTC | Major incident: Service Disruption: Marketing Cloud Core Service (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7b6ae64e466dc6 · Markdown: https://rewindex.com/change/i7b6ae64e466dc6.md · JSON: https://rewindex.com/api/v1/changes/i7b6ae64e466dc6 · Generated 2026-10-18T08:47:45.394Z