# ElevenLabs: Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

> Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures. Detected 2026-10-21 by Rewindex: what changed on ElevenLabs’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i7b3e7ac4755eb2
Last updated: 2026-10-21T18:13:14Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 16:00 UTC · Detected: 2026-10-21 18:13 UTC
- [Source: https://status.elevenlabs.io/incidents/01M5FR6VBB9YRMJMHXE93AEE5V](https://status.elevenlabs.io/incidents/01M5FR6VBB9YRMJMHXE93AEE5V)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)
- Versions: before (none: first archived) → after incident\_version:14/01M5FR6VBB9YRMJMHXE93AEE5V@c62e300d7737
- Change 1 of 1 for this incident

Incident page (full timeline): [Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures](https://rewindex.com/company/elevenlabs/incidents/01M5FR6VBB9YRMJMHXE93AEE5V.md)
## What changed

**1. Added: Title**

```diff
+ Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 16:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 20:23 UTC
```

**6. Added: Update** (investigating) · 2026-09-29 18:49 UTC

```diff
+ We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT. These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
```

**7. Added: Update** (identified) · 2026-09-29 19:39 UTC

```diff
+ We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
```

**8. Added: Update** (monitoring) · 2026-09-29 20:12 UTC

```diff
+ Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
```

**9. Added: Update** (resolved) · 2026-09-29 20:23 UTC

```diff
+ We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 16:00 UTC | Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures (this change) | outage |

All ElevenLabs changes: [timeline](https://rewindex.com/company/elevenlabs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures on ElevenLabs’s status page, changed 2026-09-29 16:00 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i7b3e7ac4755eb2
- Citation: ElevenLabs, “Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures” (2026-09-29 16:00 UTC). Archived by Rewindex: https://rewindex.com/change/i7b3e7ac4755eb2 (CC BY 4.0).
- Markdown link: `[ElevenLabs: Major incident: Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures (2026-09-29)](https://rewindex.com/change/i7b3e7ac4755eb2)`


---
Canonical: https://rewindex.com/change/i7b3e7ac4755eb2 · Markdown: https://rewindex.com/change/i7b3e7ac4755eb2.md · JSON: https://rewindex.com/api/v1/changes/i7b3e7ac4755eb2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:53:46.683Z