# LogRocket: Major incident: Data processing delays

**Summary:** LogRocket reported major data processing delays affecting Alerts, Issues, and Metrics from 2021-10-05 15:27 UTC to 2021-10-06 18:59 UTC, lasting 27 h 32 min. LogRocket worked with an upstream provider, implemented a fix, and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-10-05 15:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2bwy6hd7jtyg](https://stspg.io/2bwy6hd7jtyg)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/ztv4ckcg4524@4c81d347222c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data processing delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-10-05 15:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-10-06 18:59 UTC
```

**6. Added: Affected components**

```diff
+ Alerts, Issues, Metrics
```

**7. Added: Update** (identified) · 2021-10-05 15:27 UTC

```diff
+ We have identified an issue that is causing delays in our data processing. We will update here when the backlog is cleared.
```

**8. Added: Update** (investigating) · 2021-10-06 13:48 UTC

```diff
+ The previously identified issue was resolved but has not fully recovered our data processing systems. We have been in contact and continue to work with our upstream provider on this issue.
```

**9. Added: Update** (investigating) · 2021-10-06 13:48 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2021-10-06 17:33 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2021-10-06 18:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-10-05 15:27 UTC | Major incident: Data processing delays (this change) | degradation |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7ac83d99aa8371 · Markdown: https://rewindex.com/change/i7ac83d99aa8371.md · JSON: https://rewindex.com/api/v1/changes/i7ac83d99aa8371 · Generated 2026-10-18T03:32:07.251Z