# Jotform: Critical incident: HIPAA - Decryption Service Performance Degradation

**Summary:** Jotform reported critical performance degradation affecting its HIPAA decryption service, starting and resolving at 2021-02-07 16:30 UTC (reported duration: 0 min). The vendor stated that additional resources were added to the zone. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-02-07 16:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wr0d3mlbch31](https://stspg.io/wr0d3mlbch31)
- [Company: Jotform](https://rewindex.com/company/jotform.md)
- Versions: before (none: first archived) → after incident\_version:248/2rpz3mfxqh5n@d9e1827ab113
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ HIPAA - Decryption Service Performance Degradation
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-02-07 16:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-02-07 16:30 UTC
```

**6. Added: Update** (resolved) · 2021-02-07 16:30 UTC

```diff
+ HIPAA experienced performance degradation on decryption service, additional resources are added to the zone.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-02-07 16:30 UTC | Critical incident: HIPAA - Decryption Service Performance Degradation (this change) | degradation |

All Jotform changes: [timeline](https://rewindex.com/company/jotform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7a8e37629041de · Markdown: https://rewindex.com/change/i7a8e37629041de.md · JSON: https://rewindex.com/api/v1/changes/i7a8e37629041de · Generated 2026-10-18T02:55:26.004Z