# Elastic Cloud: Major incident: Temporarily unavailability of Serverless Projects Functionality

**Summary:** Elastic Cloud reported a major outage affecting multiple Serverless projects, including AWS - N.Virginia (us-east-1) Elasticsearch Availability. Search, Ingest and EIS may have been unavailable from 08:00 UTC to 09:40 UTC on May 11. The incident started at 2026-05-11 08:00 UTC and was resolved at 2026-05-11 11:11 UTC, lasting 3 h 11 min; Elastic stated the root cause was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-11 08:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k4j5ft45ch8m](https://stspg.io/k4j5ft45ch8m)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/ck9d36whxplq@7987f9820cd1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Temporarily unavailability of Serverless Projects Functionality
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-11 08:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-11 11:11 UTC
```

**6. Added: Affected components**

```diff
+ AWS - N.Virginia (us-east-1) - Elasticsearch Availability, Elasticsearch Availability
```

**7. Added: Update** (monitoring) · 2026-05-11 08:00 UTC

```diff
+ We are aware of issues resulting in temporary unavailability across multiple Serverless projects. From 08:00 UTC to 09:40 UTC on May 11, Search, Ingest and EIS functionality may have been unavailable. The root cause of this issue has been identified and resolved - we are currently monitoring, and expect no further impact.
```

**8. Added: Update** (resolved) · 2026-05-11 11:11 UTC

```diff
+ We have confirmed no further impact from this incident, and are now considering this issue resolved. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-11 08:00 UTC | Major incident: Temporarily unavailability of Serverless Projects Functionality (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7a83e675ef5b24 · Markdown: https://rewindex.com/change/i7a83e675ef5b24.md · JSON: https://rewindex.com/api/v1/changes/i7a83e675ef5b24 · Generated 2026-10-18T02:55:30.068Z