# Coda: Critical incident: Problems with loading docs

**Summary:** Coda reported a critical incident affecting doc loading, starting at 2021-04-27 18:02 UTC and resolved at 2021-04-27 18:18 UTC, with a reported duration of 15 min. Customers could have had trouble loading docs; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-04-27 18:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0j90pszkc992](https://stspg.io/0j90pszkc992)
- [Company: Coda](https://rewindex.com/company/coda.md)
- Versions: before (none: first archived) → after incident\_version:97/z769lklq2gs7@ce129fa74589
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Problems with loading docs
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-04-27 18:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-04-27 18:18 UTC
```

**6. Added: Affected components**

```diff
+ Docs
```

**7. Added: Update** (investigating) · 2021-04-27 18:02 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (resolved) · 2021-04-27 18:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-04-27 18:02 UTC | Critical incident: Problems with loading docs (this change) | outage |

All Coda changes: [timeline](https://rewindex.com/company/coda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i79bced8b7b1429 · Markdown: https://rewindex.com/change/i79bced8b7b1429.md · JSON: https://rewindex.com/api/v1/changes/i79bced8b7b1429 · Generated 2026-10-18T01:53:58.817Z