# Okta: Major incident: Users that should be auto-activated are set in a 'pending action' status.

> Major incident: Users that should be auto-activated are set in a 'pending action' status.. Detected 2026-11-04 by Rewindex: what changed on Okta’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i79ba435446320a
Last updated: 2026-11-04T09:08:41Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-22 18:00 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.okta.com/\#incident/a9CKZ0000011DwJ2AU](https://status.okta.com/#incident/a9CKZ0000011DwJ2AU)
- [Company: Okta](https://rewindex.com/company/okta.md)
- Versions: before (none: first archived) → after incident\_version:314/I-9447@b3ee843e31a1
- Change 1 of 1 for this incident

Incident page (full timeline): [Users that should be auto-activated are set in a 'pending action' status.](https://rewindex.com/company/okta/incidents/I-9447.md)
## What changed

**1. Added: Title**

```diff
+ Users that should be auto-activated are set in a 'pending action' status.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-22 18:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-22 00:00 UTC
```

**6. Added: Affected components**

```diff
+ Cell okta.com:1, Cell okta.com:11, Cell okta.com:12, Cell okta.com:14, Cell okta.com:16, Cell okta.com:17, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell okta.com:8, Cell okta.com:9, Cell okta-emea.com:1, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell oktapreview.com:3, Core Platform / Core Service
```

**7. Added: Update** (resolved) · 2025-07-30 00:03 UTC

```diff
+ At 7/22/2025 11:30 AM PT, the Core Identity team became aware of an issue with authentication to our Core Platform service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, US Cell 7, APJ Cell 1, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, US Preview 1, EMEA Preview 2, US Preview 3, EMEA Cell 1. During this time, admins may notice some users that should be auto-activated stuck in 'Pending User Action' status.  Our team is actively investigating this issue.  We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-22 18:00 UTC | Major incident: Users that should be auto-activated are set in a 'pending action' status. (this change) | outage |

All Okta changes: [timeline](https://rewindex.com/company/okta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Users that should be auto-activated are set in a 'pending action' status. on Okta’s status page, changed 2025-07-22 18:00 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i79ba435446320a
- Citation: Okta, “Major incident: Users that should be auto-activated are set in a 'pending action' status.” (2025-07-22 18:00 UTC). Archived by Rewindex: https://rewindex.com/change/i79ba435446320a (CC BY 4.0).
- Markdown link: `[Okta: Major incident: Users that should be auto-activated are set in a 'pending action' status. (2025-07-22)](https://rewindex.com/change/i79ba435446320a)`


---
Canonical: https://rewindex.com/change/i79ba435446320a · Markdown: https://rewindex.com/change/i79ba435446320a.md · JSON: https://rewindex.com/api/v1/changes/i79ba435446320a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:56:27.462Z