# Neon: Major incident: We are currently experiencing occasional timeouts and connectivity issues in Azure us-east-2

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-03 15:29 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c82d010b60588e28a99](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c82d010b60588e28a99)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c82d010b60588e28a99@13666d373c51
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are currently experiencing occasional timeouts and connectivity issues in Azure us-east-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-03 15:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-03 16:57 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity, Project/Branch Operations
```

**7. Added: Update** (investigating) · 2025-10-03 15:29 UTC

```diff
+ Investigating: (15:29) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (17:13) The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-10-03 16:57 UTC

```diff
+ We started this investigation after several customers reported connection issues in that region, suspecting a region-wide problem. So far, we found no evidence of broader impact and are working with those customers to debug observed issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-03 15:29 UTC | Major incident: We are currently experiencing occasional timeouts and connectivity issues in Azure us-east-2 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i79a211e09f577b · Markdown: https://rewindex.com/change/i79a211e09f577b.md · JSON: https://rewindex.com/api/v1/changes/i79a211e09f577b · Generated 2026-10-18T06:41:39.159Z