# Wise: Critical incident: Delayed AED payments

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-08-24 10:05 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/8rb76dvwykb3](https://stspg.io/8rb76dvwykb3)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/10dy3hydcfdt@297373604f82
- Change 1 of 1 for this incident

Incident page (full timeline): [Delayed AED payments](https://rewindex.com/company/wise/incidents/10dy3hydcfdt.md)
## What changed

**1. Added: Title**

```diff
+ Delayed AED payments
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-24 10:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-18 08:21 UTC
```

**6. Added: Affected components**

```diff
+ 🔗 API, 💸 Payments
```

**7. Added: Update** (identified) · 2026-08-24 10:05 UTC

```diff
+ We're aware of an issue that's affecting customers sending AED. As a result, some payments may be delayed.  This also affects Wise Platform partners.  Our team is already working on a solution. We apologise for any inconvenience.
```

**8. Added: Update** (identified) · 2026-09-02 06:26 UTC

```diff
+ We have identified the root cause and are working on a solution. Customers will continue to see delays impacting pending transfers. We will update you next at 16:00 CET on September 2 the latest.
```

**9. Added: Update** (identified) · 2026-09-02 11:47 UTC

```diff
+ We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 16:00 CET on September 3 the latest.
```

**10. Added: Update** (identified) · 2026-09-03 11:11 UTC

```diff
+ We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 16:00 CET on September 4 the latest.
```

**11. Added: Update** (identified) · 2026-09-04 13:57 UTC

```diff
+ We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 7 the latest.
```

**12. Added: Update** (identified) · 2026-09-07 13:57 UTC

```diff
+ We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 8 the latest.
```

**13. Added: Update** (identified) · 2026-09-14 14:02 UTC

```diff
+ We are continuing to work on a solution. Customers will continue to see some delays impacting AED transfers. We will update you next at 17:00 CET on September 18 the latest.
```

**14. Added: Update** (monitoring) · 2026-09-16 09:20 UTC

```diff
+ We have identified the issue and deployed a fix. We will continue monitoring and provide a further update on Friday.
```

**15. Added: Update** (resolved) · 2026-09-18 08:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-24 10:05 UTC | Critical incident: Delayed AED payments (this change) | critical |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i799ef5d4c358c3 · Markdown: https://rewindex.com/change/i799ef5d4c358c3.md · JSON: https://rewindex.com/api/v1/changes/i799ef5d4c358c3 · Generated 2026-10-19T21:43:53.417Z