# Rippling: Critical incident: Rippling app is down

**Summary:** Rippling’s critical outage blocked web and mobile app access starting 2026-07-27 20:10 UTC and was resolved after 5 h 58 min. Access returned earlier, but queued tasks could leave group membership stale. Rippling increased infrastructure capacity and paused non-critical asynchronous tasks while investigating a recent change that may have increased query load. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 20:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k5k8kh7wgd0r](https://stspg.io/k5k8kh7wgd0r)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/fdhzxc8x2bgg@083f31bd95a2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling app is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 20:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-28 02:09 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-07-27 20:10 UTC

```diff
+ Users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.
```

**8. Added: Update** (investigating) · 2026-07-27 20:24 UTC

```diff
+ Access to Rippling is restored. We are investigating a recent change that may have resulted in an increase in query load and have increased infra capacity to handle the load in the interim.
```

**9. Added: Update** (monitoring) · 2026-07-27 22:47 UTC

```diff
+ We paused non-critical asynchronous tasks earlier today to restore site health. Although we have re-enabled those tasks again, the asynchronous task queue is still catching up. As a result, some things across Rippling - like group membership - could be stale until the remaining jobs catch up over the next few hours.
```

**10. Added: Update** (resolved) · 2026-07-28 02:09 UTC

```diff
+ Access to the Rippling app has been fully restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 20:10 UTC | Critical incident: Rippling app is down (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i797df8f44a3aac · Markdown: https://rewindex.com/change/i797df8f44a3aac.md · JSON: https://rewindex.com/api/v1/changes/i797df8f44a3aac · Generated 2026-10-18T01:30:28.423Z