# Shopify: Major incident: Shopify storefronts not accessible on some stores

**Summary:** Some Shopify storefronts were inaccessible in a major-impact incident affecting Admin, Checkout, and Storefront. It started at 2019-11-20 18:40 UTC and was resolved at 2019-11-20 18:45 UTC, with a computed duration of 4 min; Shopify did not state a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2019-11-20 18:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/21g63932pqhq](http://stspg.io/21g63932pqhq)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/qbcgdy7j907b@ae4ceff033f3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Shopify storefronts not accessible on some stores
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-11-20 18:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-11-20 18:45 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Checkout, Storefront
```

**7. Added: Update** (investigating) · 2019-11-20 18:40 UTC

```diff
+ Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.
```

**8. Added: Update** (resolved) · 2019-11-20 18:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-11-20 18:40 UTC | Major incident: Shopify storefronts not accessible on some stores (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i78ba5a59823581 · Markdown: https://rewindex.com/change/i78ba5a59823581.md · JSON: https://rewindex.com/api/v1/changes/i78ba5a59823581 · Generated 2026-10-18T02:55:28.228Z