# Sentry: Critical incident: Error ingestion degraded in DE region

**Summary:** Sentry reported critical error-ingestion degradation in the DE region starting 2026-07-14 14:44 UTC and resolved at 2026-07-14 19:32 UTC, lasting 4 h 47 min. Error processing returned to real time and backlogs cleared; a fix was deployed to unblock feedback ingestion, which also returned to real time with its backlog processed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-14 14:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/y9mjtr1fnjg4](https://stspg.io/y9mjtr1fnjg4)
- [Company: Sentry](https://rewindex.com/company/sentry.md)
- Versions: before (none: first archived) → after incident\_version:288/2nb32dn3mclz@79999344bb70
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Error ingestion degraded in DE region
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-14 14:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-14 19:32 UTC
```

**6. Added: Affected components**

```diff
+ EU Ingestion - EU Error Ingestion, US Ingestion - US Error Ingestion
```

**7. Added: Update** (investigating) · 2026-07-14 14:44 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (investigating) · 2026-07-14 15:42 UTC

```diff
+ We continue to investigate the issue.
```

**9. Added: Update** (identified) · 2026-07-14 16:42 UTC

```diff
+ We have identified the problem and are working on recovery.
```

**10. Added: Update** (identified) · 2026-07-14 16:49 UTC

```diff
+ We are still working on recovery. New errors should be processed in real time, and we are working on recovering historical data.
```

**11. Added: Update** (identified) · 2026-07-14 17:02 UTC

```diff
+ We are still working on recovery. New errors should be processed in real time, and we are working on recovering historical data. We are working to start allowing user feedback in DE.
```

**12. Added: Update** (monitoring) · 2026-07-14 17:40 UTC

```diff
+ We are processing errors in realtime, and error backlogs have been processed. We're continuing to monitor the situation before restoring feedback ingestion.
```

**13. Added: Update** (monitoring) · 2026-07-14 18:16 UTC

```diff
+ We are continuing to monitor ingestion, and a fix is being deployed to unblock feedback ingestion.
```

**14. Added: Update** (resolved) · 2026-07-14 19:32 UTC

```diff
+ Feedback ingestion is back to realtime and the backlog has been processed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-14 14:44 UTC | Critical incident: Error ingestion degraded in DE region (this change) | degradation |

All Sentry changes: [timeline](https://rewindex.com/company/sentry/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i78a86893489c9f · Markdown: https://rewindex.com/change/i78a86893489c9f.md · JSON: https://rewindex.com/api/v1/changes/i78a86893489c9f · Generated 2026-10-18T02:55:40.528Z