# Stitch: Major incident: Webhooks errors

**Summary:** Stitch’s webhooks receiver API (api.stitchdata.com) experienced elevated error rates with major impact from 2021-11-05 13:58 UTC to 2021-11-05 14:34 UTC, lasting 35 min. Stitch reported identifying the root cause and releasing a fix, then marked the issue resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-11-05 13:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dw49d2v0rx1v](https://stspg.io/dw49d2v0rx1v)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/461c56g4ns1g@c830ec4801a7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Webhooks errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-11-05 13:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-11-05 14:34 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com
```

**7. Added: Update** (identified) · 2021-11-05 13:58 UTC

```diff
+ We are experiencing elevated error rates in our webhooks receiver API. We have identified the root cause and are releasing a fix.
```

**8. Added: Update** (resolved) · 2021-11-05 14:34 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-11-05 13:58 UTC | Major incident: Webhooks errors (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i77aa8c237b1cd6 · Markdown: https://rewindex.com/change/i77aa8c237b1cd6.md · JSON: https://rewindex.com/api/v1/changes/i77aa8c237b1cd6 · Generated 2026-10-18T03:55:48.550Z