# Stitch: Major incident: Google Analytics Extraction Errors

**Summary:** Stitch reported a major Google Analytics outage from 2021-07-20 13:32 UTC to 2021-07-20 17:33 UTC (4 h 1 min), blocking new integrations and extractions. A Google API asset returned 404 errors; Stitch released an integration update to mitigate retrieval failures, then confirmed extraction and configuration success rates were normal and stable. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-07-20 13:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v10y2vsp86fj](https://stspg.io/v10y2vsp86fj)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/2s7jcfwfh9sk@a1cc1b00df61
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Google Analytics Extraction Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-07-20 13:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-07-20 17:33 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (identified) · 2021-07-20 13:32 UTC

```diff
+ Our R&D team has identified that an asset retrieved from Google's API that is used for metric and dimension identification and compatibility has been resulting in a 404 response page. They're currently evaluating potential local resolutions until a time at which API calls to Google return the asset successfully. Until resolved, this error will prevent the creation of new Google Analytics integrations and extraction for existing Google Analytics integrations. Configurations and stored bookmarks for existing Google Analytics integrations are unaffected.
```

**8. Added: Update** (monitoring) · 2021-07-20 15:30 UTC

```diff
+ We've released an update to our Google Analytics integration to mitigate failure scenarios when retrieving metric and dimension compatibility information from Google. Attempts to set up new Google Analytics integrations and extractions from existing Google Analytics integrations are no longer impacted by this issue, and we're continuing to monitor success rates.
```

**9. Added: Update** (resolved) · 2021-07-20 17:33 UTC

```diff
+ Success rates for Google Analytics extractions and configurations have returned to normal and remained stable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-07-20 13:32 UTC | Major incident: Google Analytics Extraction Errors (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7774e44a0e3c30 · Markdown: https://rewindex.com/change/i7774e44a0e3c30.md · JSON: https://rewindex.com/api/v1/changes/i7774e44a0e3c30 · Generated 2026-10-18T02:55:23.882Z