# Greenhouse: Major incident: MyGreenhouse: Job Search unavailable

**Summary:** MyGreenhouse job search was unavailable to job seekers in a major-impact outage starting 2026-09-21 16:37 UTC. The incident lasted 38 min and was resolved at 2026-09-21 17:15 UTC; Greenhouse reported identifying the issue and implementing a fix but gave no cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-21 16:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2ww26rtgmny0](https://stspg.io/2ww26rtgmny0)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/yvmxy79h3mw8@11d3ec89d965
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ MyGreenhouse: Job Search unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-21 16:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-21 17:15 UTC
```

**6. Added: Affected components**

```diff
+ MyGreenhouse
```

**7. Added: Update** (investigating) · 2026-09-21 16:37 UTC

```diff
+ Job search is not currently for job seekers on MyGreenhouse.
```

**8. Added: Update** (identified) · 2026-09-21 16:50 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-09-21 17:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-21 16:37 UTC | Major incident: MyGreenhouse: Job Search unavailable (this change) | outage |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i774bcf8cbefc89 · Markdown: https://rewindex.com/change/i774bcf8cbefc89.md · JSON: https://rewindex.com/api/v1/changes/i774bcf8cbefc89 · Generated 2026-10-17T23:59:30.041Z