# Omni Analytics: Critical incident: Model and Query Loading Failures in East USA

**Summary:** Omni Analytics reported a critical East USA outage affecting model and query loading: reports and new analyses loaded slowly or failed. The incident ran from 2024-10-18 15:08 UTC to 2024-10-18 20:50 UTC, lasting 5 h 41 min. The issue was isolated and mitigated by 16:02 UTC, and the service subsequently remained stable. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-18 15:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s5gr0r4njw0k](https://stspg.io/s5gr0r4njw0k)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/6569267dtpxn@db51c8365f40
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Model and Query Loading Failures in East USA
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-18 15:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-18 20:50 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa
```

**7. Added: Update** (investigating) · 2024-10-18 15:08 UTC

```diff
+ Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.
```

**8. Added: Update** (monitoring) · 2024-10-18 16:02 UTC

```diff
+ We have isolated and mitigated the issue, and our engineers are actively working on changes to prevent a similar issue going forward. We will continue to monitor the system.
```

**9. Added: Update** (monitoring) · 2024-10-18 18:47 UTC

```diff
+ The service has remained stable since mitigating the issue. Our team is continuing to monitor and expects to release a fix shortly to ensure the issue does not recur.
```

**10. Added: Update** (resolved) · 2024-10-18 20:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-18 15:08 UTC | Critical incident: Model and Query Loading Failures in East USA (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7744bbfb62cb19 · Markdown: https://rewindex.com/change/i7744bbfb62cb19.md · JSON: https://rewindex.com/api/v1/changes/i7744bbfb62cb19 · Generated 2026-10-18T01:29:46.308Z