# Chargebee: Major incident: API Service Degradation

**Summary:** Chargebee reported major API degradation affecting some US-region users, with intermittent failures between 12:54 UTC and 12:57 UTC. The incident record started at 2026-09-02 13:28 UTC and was resolved at 2026-09-02 13:35 UTC, lasting 7 min; services had recovered by the initial update and were monitored for stability. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-02 13:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n42m9r4tp506](https://stspg.io/n42m9r4tp506)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/b2sk4z57tppv@8515321e0e85
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API Service Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 13:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 13:35 UTC
```

**6. Added: Affected components**

```diff
+ API Endpoints - API (US), API (US)
```

**7. Added: Update** (monitoring) · 2026-09-02 13:28 UTC

```diff
+ Between 12:54 UTC and 12:57 UTC, some users may have experienced intermittent API failures in the US region. The services have recovered, and we are monitoring the situation for stability.
```

**8. Added: Update** (resolved) · 2026-09-02 13:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 13:28 UTC | Major incident: API Service Degradation (this change) | degradation |

All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i77039bfce7dccc · Markdown: https://rewindex.com/change/i77039bfce7dccc.md · JSON: https://rewindex.com/api/v1/changes/i77039bfce7dccc · Generated 2026-10-18T01:29:44.861Z