# Statsig: Major incident: Misconfiguration on consoleapi and event processing services

**Summary:** Statsig reported a major degradation affecting some companies using Console API and RevenueCat, Amplitude, and Rudderstack incoming integrations: a configuration issue caused incorrect request processing. It started 2025-09-19 08:00 UTC and was resolved 2025-09-22 18:31 UTC, lasting 3 days 10 h; Statsig said the issue was mitigated and affected integration events would be replayed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-09-19 08:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6db8t6c8kz7v](https://stspg.io/6db8t6c8kz7v)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/5sbvbmd2hn3p@fbee09ab14ef
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Misconfiguration on consoleapi and event processing services
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-19 08:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-22 18:31 UTC
```

**6. Added: Affected components**

```diff
+ Console API, Event Forwarding Pipeline (Warehouse Native)
```

**7. Added: Update** (investigating) · 2025-09-19 08:00 UTC

```diff
+ There was a configuration issue affecting some companies that use the Console API and the RevenueCat, Amplitude, and Rudderstack incoming integrations, causing some requests to be processed incorrectly. This issue has been mitigated. Events sent to the above integrations will be replayed. Mitigated: 09/22/2025 11:31:00 GMT-0700 (Pacific Daylight Time)
```

**8. Added: Update** (resolved) · 2025-09-22 18:31 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-19 08:00 UTC | Major incident: Misconfiguration on consoleapi and event processing services (this change) | degradation |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i76e5abcc10c8e0 · Markdown: https://rewindex.com/change/i76e5abcc10c8e0.md · JSON: https://rewindex.com/api/v1/changes/i76e5abcc10c8e0 · Generated 2026-10-18T02:55:04.834Z