# Brex: Critical incident: Two factor authentication seeing increased loading time

**Summary:** Brex reported a critical Authentication incident causing two factor authentication to load slowly from 2026-04-02 17:43 UTC to 2026-04-02 18:24 UTC, lasting 41 min. Brex marked it resolved after latency stabilized; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-02 17:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ppmdv08d6c7m](https://stspg.io/ppmdv08d6c7m)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/jmst5mk7ww92@c050b8d83ce5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Two factor authentication seeing increased loading time
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-02 17:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-02 18:24 UTC
```

**6. Added: Affected components**

```diff
+ Authentication
```

**7. Added: Update** (investigating) · 2026-04-02 17:43 UTC

```diff
+ We are currently investigating an issue with our two factor authentication taking a long time to load.
```

**8. Added: Update** (monitoring) · 2026-04-02 17:52 UTC

```diff
+ We are seeing latency stabilize and are continuing to monitor
```

**9. Added: Update** (resolved) · 2026-04-02 18:24 UTC

```diff
+ We have seen latency stabilize.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-02 17:43 UTC | Critical incident: Two factor authentication seeing increased loading time (this change) | degradation |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7668129c0e8ae6 · Markdown: https://rewindex.com/change/i7668129c0e8ae6.md · JSON: https://rewindex.com/api/v1/changes/i7668129c0e8ae6 · Generated 2026-10-18T01:54:25.870Z