# Netlify: Critical incident: Elevated HTTP 500 errors serving sites and the Netlify UI

**Summary:** Netlify recorded a critical incident starting at 2026-08-18 20:00 UTC, with a computed duration of 0 min and status resolved. Its update reports error pages for some Netlify-hosted site visitors and dashboard users between 20:02 and 20:08 UTC, with normal service restored at 20:08 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-18 20:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g35dcsj2m62f](https://stspg.io/g35dcsj2m62f)
- [Company: Netlify](https://rewindex.com/company/netlify.md)
- Versions: before (none: first archived) → after incident\_version:198/qy4tx5dkvj8c@2f1cea3a6e3a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated HTTP 500 errors serving sites and the Netlify UI
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-18 20:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-18 20:00 UTC
```

**6. Added: Update** (resolved) · 2026-08-18 20:00 UTC

```diff
+ On August 18 between 20:02 and 20:08 UTC, some visitors to Netlify-hosted sites and people using the Netlify dashboard received error pages instead of the content they requested. Normal service was restored at 20:08 UTC. We apologize for the disruption
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-18 20:00 UTC | Critical incident: Elevated HTTP 500 errors serving sites and the Netlify UI (this change) | outage |

All Netlify changes: [timeline](https://rewindex.com/company/netlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i75dd14ebbe4206 · Markdown: https://rewindex.com/change/i75dd14ebbe4206.md · JSON: https://rewindex.com/api/v1/changes/i75dd14ebbe4206 · Generated 2026-10-18T00:56:50.740Z