# LogRocket: Major incident: Performance issues with primary search database

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-01-18 15:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/l396w22zr1sq](https://stspg.io/l396w22zr1sq)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/jlk321y6kplf@cec2fb90f532
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Performance issues with primary search database
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-01-18 15:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-01-20 14:00 UTC
```

**6. Added: Affected components**

```diff
+ Alerts, Dashboard, Issues, Metrics
```

**7. Added: Update** (investigating) · 2023-01-18 15:41 UTC

```diff
+ We are currently investigating an issue impacting our primary search database. Searching for sessions, loading metric charts, issues and alerting are all impacted. Session data collection has not been impacted.
```

**8. Added: Update** (identified) · 2023-01-18 16:24 UTC

```diff
+ We have identified the issue with our database vendor and are working with them to remedy the situation.
```

**9. Added: Update** (identified) · 2023-01-18 18:00 UTC

```diff
+ We are continuing to work with our vendor to resolve the issue with ingesting new data.
```

**10. Added: Update** (identified) · 2023-01-18 20:02 UTC

```diff
+ We are continuing to work with our vendor to resolve the issue.
```

**11. Added: Update** (identified) · 2023-01-19 01:00 UTC

```diff
+ We are continuing to work with our vendor to remedy the situation. Session data collection continues to be unaffected, but secondary indexing that powers search and metrics continues to be delayed.
```

**12. Added: Update** (identified) · 2023-01-19 05:03 UTC

```diff
+ We have restored some indexing to the database but are continuing to fully resolve the situation.
```

**13. Added: Update** (monitoring) · 2023-01-19 08:15 UTC

```diff
+ We have identified the cause of the issue, applied a fix and have begun processing the backlog of events.
```

**14. Added: Update** (monitoring) · 2023-01-19 15:41 UTC

```diff
+ We have completed processing of our primary indexing backlog, session filtering and metrics will be mostly up-to-date. Our secondary processing system is currently processing and includes some metrics, issues and alerting.
```

**15. Added: Update** (resolved) · 2023-01-20 14:00 UTC

```diff
+ We've seen no additional performance degradation after our mitigation work.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-01-18 15:41 UTC | Major incident: Performance issues with primary search database (this change) | degradation |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i75b68af35151b0 · Markdown: https://rewindex.com/change/i75b68af35151b0.md · JSON: https://rewindex.com/api/v1/changes/i75b68af35151b0 · Generated 2026-10-18T00:38:36.424Z