# Cartesia: Major incident: Users are unable to login to the playground

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-21 16:03 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://status.cartesia.ai/incidents/01KY2PNF0WZM5BPTBDEA61DTE7](https://status.cartesia.ai/incidents/01KY2PNF0WZM5BPTBDEA61DTE7)
- [Company: Cartesia](https://rewindex.com/company/cartesia.md)
- Versions: before (none: first archived) → after incident\_version:674/01KY2PNF0WZM5BPTBDEA61DTE7@20cda9f542a3
- Change 1 of 1 for this incident

Incident page (full timeline): [Users are unable to login to the playground](https://rewindex.com/company/cartesia/incidents/01KY2PNF0WZM5BPTBDEA61DTE7.md)
## What changed

**1. Added: Title**

```diff
+ Users are unable to login to the playground
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 16:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-21 17:27 UTC
```

**6. Added: Update** (investigating) · 2026-07-21 16:03 UTC

```diff
+ We are investigating the issue.
```

**7. Added: Update** (monitoring) · 2026-07-21 16:17 UTC

```diff
+ We have mitigated the issue on our end and are continuing to monitor the state of our service.
```

**8. Added: Update** (resolved) · 2026-07-21 17:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 16:03 UTC | Major incident: Users are unable to login to the playground (this change) | major |

All Cartesia changes: [timeline](https://rewindex.com/company/cartesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i75a705bab9dad1 · Markdown: https://rewindex.com/change/i75a705bab9dad1.md · JSON: https://rewindex.com/api/v1/changes/i75a705bab9dad1 · Generated 2026-10-20T00:00:51.408Z