# Monday.com: Major incident: Investigating connectivity issues across accounts and devices in AU server

**Summary:** Monday.com reported a major connectivity incident across accounts and devices in the AU server, listing AUS, EU, US and Platform components as affected. It started at 2025-10-23 11:08 UTC and was resolved at 2025-10-23 11:28 UTC (19 min). A fix was implemented by 2025-10-23 11:15 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-23 11:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vxjgyt7dsqq6](https://stspg.io/vxjgyt7dsqq6)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/v5q1zwjssg65@046ac7afd49b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating connectivity issues across accounts and devices in AU server
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-23 11:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-23 11:28 UTC
```

**6. Added: Affected components**

```diff
+ AUS - Platform, EU - Platform, Platform, US - Platform
```

**7. Added: Update** (investigating) · 2025-10-23 11:08 UTC

```diff
+ We are investigating reports of connectivity issues across the platform and working to resolve them promptly.
```

**8. Added: Update** (monitoring) · 2025-10-23 11:15 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-10-23 11:28 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-23 11:08 UTC | Major incident: Investigating connectivity issues across accounts and devices in AU server (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i756f7e377b9a6e · Markdown: https://rewindex.com/change/i756f7e377b9a6e.md · JSON: https://rewindex.com/api/v1/changes/i756f7e377b9a6e · Generated 2026-10-18T02:31:40.733Z