# Grammarly: Critical incident: The AI-powered Docs is not working as expected

**Summary:** Grammarly reported a critical interruption in Grammarly Editor that prevented access to AI-powered Docs and made some documents inaccessible. It started at 2026-02-06 20:09 UTC and was resolved at 2026-02-06 20:52 UTC, lasting 42 min. A fix was implemented at 20:36 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-06 20:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mhw4cg9g0wd9](https://stspg.io/mhw4cg9g0wd9)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/7kq441csmqkm@8024d7935b26
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ The AI-powered Docs is not working as expected
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-06 20:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-06 20:52 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor
```

**7. Added: Update** (investigating) · 2026-02-06 20:09 UTC

```diff
+ We are currently experiencing a service interruption that is preventing users from accessing the AI-powered Docs experience. Some of your documents will not be accessible at this time. Sorry about that! We're investigating the cause and will provide an update as soon as possible.
```

**8. Added: Update** (monitoring) · 2026-02-06 20:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2026-02-06 20:36 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2026-02-06 20:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-06 20:09 UTC | Critical incident: The AI-powered Docs is not working as expected (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i74ef316dfd468c · Markdown: https://rewindex.com/change/i74ef316dfd468c.md · JSON: https://rewindex.com/api/v1/changes/i74ef316dfd468c · Generated 2026-10-18T01:29:29.950Z