# BigCommerce: Major incident: Availability Issues

**Summary:** BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-10 21:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/28xfztnp9zgc](https://stspg.io/28xfztnp9zgc)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before (none: first archived) → after incident\_version:118/20t091f52t4p@f7d2a1b660d7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Availability Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-10 21:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-11 00:04 UTC
```

**6. Added: Affected components**

```diff
+ Storefront
```

**7. Added: Update** (identified) · 2026-07-10 21:11 UTC

```diff
+ BigCommerce engineers are currently investigating availability issues with a subset of stores. We will provide an update shortly.
```

**8. Added: Update** (resolved) · 2026-07-11 00:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-10 21:11 UTC | Major incident: Availability Issues (this change) | outage |

All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i744286fe7e6a83 · Markdown: https://rewindex.com/change/i744286fe7e6a83.md · JSON: https://rewindex.com/api/v1/changes/i744286fe7e6a83 · Generated 2026-10-18T00:38:54.510Z