# SonarCloud: Critical incident: Cloud API Documentation Unavailable

> Critical incident: Cloud API Documentation Unavailable. Detected 2026-11-04 by Rewindex: what changed on SonarCloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i7400d4b3e06561
Last updated: 2026-11-04T08:33:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-07 18:35 UTC · Detected: 2026-11-04 08:33 UTC
- [Source: https://status.sonarqube.com/incidents/6lhby7tnwgn3](https://status.sonarqube.com/incidents/6lhby7tnwgn3)
- [Company: SonarCloud](https://rewindex.com/company/sonarcloud.md)
- Versions: before (none: first archived) → after incident\_version:207/6lhby7tnwgn3@ba5fddb05559
- Change 1 of 1 for this incident

Incident page (full timeline): [Cloud API Documentation Unavailable](https://rewindex.com/company/sonarcloud/incidents/6lhby7tnwgn3.md)
## What changed

**1. Added: Title**

```diff
+ Cloud API Documentation Unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 18:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-07 18:35 UTC
```

**6. Added: Affected components**

```diff
+ Documentation, SonarQube Server / SonarQube Cloud Global - Documentation
```

**7. Added: Update** (investigating) · 2026-08-06 20:03 UTC

```diff
+ We are investigating an issue affecting access to our Cloud API documentation at api-docs.sonarsource.com. Visitors may be unable to load the site due to SSL connection errors. We are working to restore access and will provide an update as soon as more information is available.
```

**8. Added: Update** (investigating) · 2026-08-06 20:26 UTC

```diff
+ The custom domain for our Cloud API documentation, http://api-docs.sonarsource.com/, is currently unavailable. Documentation remains available at https://sonar.portal.swaggerhub.com/. We are working to restore access through the custom domain.
```

**9. Added: Update** (investigating) · 2026-08-07 12:22 UTC

```diff
+ Update — The custom domain for our Cloud API documentation, api-docs.sonarsource.com, remains unavailable due to an SSL connection issue. Our documentation remains available at sonar.portal.swaggerhub.com. We have escalated the issue with our service provider and are working to restore access through the custom domain. We will provide another update as soon as more information is available.
```

**10. Added: Update** (monitoring) · 2026-08-07 16:51 UTC

```diff
+ Monitoring Update We have updated links across the web application and documentation to use sonar.portal.swaggerhub.com instead of api-docs.sonarsource.com, restoring access for most users. The custom domain, api-docs.sonarsource.com, remains unavailable because of an SSL connection issue. If this URL is hardcoded in any integrations, bookmarks, or configurations, you may continue to encounter errors until the underlying issue is resolved with our service provider. We will share another update as soon as more information is available.
```

**11. Added: Update** (resolved) · 2026-08-07 18:35 UTC

```diff
+ Resolved — The custom domain for our Cloud API documentation, api-docs.sonarsource.com, has been fully restored and is now functioning normally. All documentation and web application links have been (or are being) reverted to reference api-docs.sonarsource.com directly. This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 18:35 UTC | Critical incident: Cloud API Documentation Unavailable (this change) | outage |

All SonarCloud changes: [timeline](https://rewindex.com/company/sonarcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Cloud API Documentation Unavailable on SonarCloud’s status page, changed 2026-08-07 18:35 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i7400d4b3e06561
- Citation: SonarCloud, “Critical incident: Cloud API Documentation Unavailable” (2026-08-07 18:35 UTC). Archived by Rewindex: https://rewindex.com/change/i7400d4b3e06561 (CC BY 4.0).
- Markdown link: `[SonarCloud: Critical incident: Cloud API Documentation Unavailable (2026-08-07)](https://rewindex.com/change/i7400d4b3e06561)`


---
Canonical: https://rewindex.com/change/i7400d4b3e06561 · Markdown: https://rewindex.com/change/i7400d4b3e06561.md · JSON: https://rewindex.com/api/v1/changes/i7400d4b3e06561 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:40:56.059Z