# Socket: Major incident: Dashboard access unavailable due to DNS issue

**Summary:** Socket reported a major outage that made dashboard access unavailable starting 2026-03-13 22:27 UTC. The outage lasted 7 min and was resolved at 2026-03-13 22:34 UTC; Socket attributed it to a DNS migration. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-13 22:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vj47nk3s3w10](https://stspg.io/vj47nk3s3w10)
- [Company: Socket](https://rewindex.com/company/socket.md)
- Versions: before (none: first archived) → after incident\_version:319/q76p10jngn2l@84d7f5df4bf9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard access unavailable due to DNS issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-13 22:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-13 22:34 UTC
```

**6. Added: Affected components**

```diff
+ Integrations - Socket for GitHub, Package Pages, Socket API, Socket Dashboard, Socket for GitHub, Socket Website
```

**7. Added: Update** (investigating) · 2026-03-13 22:27 UTC

```diff
+ We are currently investigating an issue that is causing an outage due to DNS. We are investigating and determining the impact
```

**8. Added: Update** (investigating) · 2026-03-13 22:31 UTC

```diff
+ We have identified the issue and seeing services load.
```

**9. Added: Update** (resolved) · 2026-03-13 22:34 UTC

```diff
+ The outage was caused by a DNS migration which has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-13 22:27 UTC | Major incident: Dashboard access unavailable due to DNS issue (this change) | outage |

All Socket changes: [timeline](https://rewindex.com/company/socket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i73f7a046f67b6a · Markdown: https://rewindex.com/change/i73f7a046f67b6a.md · JSON: https://rewindex.com/api/v1/changes/i73f7a046f67b6a · Generated 2026-10-18T01:54:24.690Z