# Shopify: Major incident: UPS shipping rates not available at checkout

**Summary:** Some Shopify stores displayed no UPS shipping rates at checkout, potentially preventing customers from completing orders. The vendor rated the incident major; it started at 2019-11-08 04:15 UTC and was resolved at 2019-11-08 07:44 UTC, lasting 3 h 28 min. Shopify recommended adding rates from other carriers while UPS worked on a solution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2019-11-08 04:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/3s2qvq1qqnng](http://stspg.io/3s2qvq1qqnng)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/8690sspd5xck@484fe25e2347
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ UPS shipping rates not available at checkout
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-11-08 04:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-11-08 07:44 UTC
```

**6. Added: Affected components**

```diff
+ Third party services
```

**7. Added: Update** (monitoring) · 2019-11-08 04:15 UTC

```diff
+ Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.  UPS is working on a solution and we’ll keep you updated.
```

**8. Added: Update** (resolved) · 2019-11-08 07:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-11-08 04:15 UTC | Major incident: UPS shipping rates not available at checkout (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i73ee47a8d648b7 · Markdown: https://rewindex.com/change/i73ee47a8d648b7.md · JSON: https://rewindex.com/api/v1/changes/i73ee47a8d648b7 · Generated 2026-10-18T02:54:54.738Z