# InfluxData (InfluxDB Cloud): Major incident: SSO Login Service Availability (other login methods not affected)

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-11 16:32 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/7dt3n0grpnx2](https://stspg.io/7dt3n0grpnx2)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)
- Versions: before (none: first archived) → after incident\_version:738/48z2y7pyl5fd@6707e34db97c
- Change 1 of 1 for this incident

Incident page (full timeline): [SSO Login Service Availability (other login methods not affected)](https://rewindex.com/company/influxdata/incidents/48z2y7pyl5fd.md)
## What changed

**1. Added: Title**

```diff
+ SSO Login Service Availability (other login methods not affected)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-11 16:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-11 19:26 UTC
```

**6. Added: Affected components**

```diff
+ Auth0 User Authentication, Other Services - Auth0 User Authentication
```

**7. Added: Update** (investigating) · 2026-09-11 16:32 UTC

```diff
+ The SSO Login Service is currently experiencing downtime and the team is currently looking into it
```

**8. Added: Update** (monitoring) · 2026-09-11 16:37 UTC

```diff
+ The engineering team has resolved the issue and is continuing to monitor the health of the SSO Login Service
```

**9. Added: Update** (resolved) · 2026-09-11 19:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-11 16:32 UTC | Major incident: SSO Login Service Availability (other login methods not affected) (this change) | major |

All InfluxData (InfluxDB Cloud) changes: [timeline](https://rewindex.com/company/influxdata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i73e78684854222 · Markdown: https://rewindex.com/change/i73e78684854222.md · JSON: https://rewindex.com/api/v1/changes/i73e78684854222 · Generated 2026-10-20T00:48:54.297Z