# Mailjet: Major incident: The application is unreliable for some customers.

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-06-08 02:38 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/9mmss948y794](https://stspg.io/9mmss948y794)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/2f5r9b690wsc@c65d9baeb779
- Change 1 of 1 for this incident

Incident page (full timeline): [The application is unreliable for some customers.](https://rewindex.com/company/mailjet/incidents/2f5r9b690wsc.md)
## What changed

**1. Added: Title**

```diff
+ The application is unreliable for some customers.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-08 02:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-08 18:24 UTC
```

**6. Added: Affected components**

```diff
+ Mailjet App
```

**7. Added: Update** (investigating) · 2023-06-08 02:38 UTC

```diff
+ We're noticing some issues with how the application is performing. The team has started the investigation. We will provide an update as soon as the issue is identified.
```

**8. Added: Update** (identified) · 2023-06-08 06:52 UTC

```diff
+ We're still investigating the issue. Our team identified a potential root cause and we're working on its resolution.
```

**9. Added: Update** (identified) · 2023-06-08 12:09 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2023-06-08 15:48 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2023-06-08 15:57 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2023-06-08 18:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-08 02:38 UTC | Major incident: The application is unreliable for some customers. (this change) | major |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i73e71d9842a889 · Markdown: https://rewindex.com/change/i73e71d9842a889.md · JSON: https://rewindex.com/api/v1/changes/i73e71d9842a889 · Generated 2026-10-20T00:48:40.258Z