# Monday.com: Major incident: Monitoring connectivity issues across accounts and devices

**Summary:** Monday.com reported a major connectivity outage affecting Platform and US - Platform, starting at 2025-10-26 07:03 UTC and resolved at 2025-10-26 07:09 UTC (6 min). A fix was implemented, and regular service returned; customers were advised to refresh their browsers to access the platform. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-26 07:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v6f26qn88rcj](https://stspg.io/v6f26qn88rcj)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/thv3x5rn7pwj@9fc5cae244f6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Monitoring connectivity issues across accounts and devices
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-26 07:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-26 07:09 UTC
```

**6. Added: Affected components**

```diff
+ Platform, US - Platform
```

**7. Added: Update** (monitoring) · 2025-10-26 07:03 UTC

```diff
+ We had connectivity issues for a few minutes in the US server. A fix has been implemented, and we are monitoring results to restore full system stability
```

**8. Added: Update** (monitoring) · 2025-10-26 07:09 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2025-10-26 07:09 UTC

```diff
+ The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-26 07:03 UTC | Major incident: Monitoring connectivity issues across accounts and devices (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i73d46c42f3ca03 · Markdown: https://rewindex.com/change/i73d46c42f3ca03.md · JSON: https://rewindex.com/api/v1/changes/i73d46c42f3ca03 · Generated 2026-10-18T01:30:09.229Z