# Discord: Major incident: Failure to start new voice calls

**Summary:** Discord reported a major incident preventing new voice calls from being created, from 2026-03-20 02:47 UTC to 2026-03-20 05:56 UTC, lasting 3 h 9 min. A fix was implemented by 2026-03-20 05:43 UTC, and the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-20 02:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4lq25k7pwl99](https://stspg.io/4lq25k7pwl99)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/2vw56wyzvjqn@c288f605c2b0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Failure to start new voice calls
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-20 02:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-20 05:56 UTC
```

**6. Added: Update** (investigating) · 2026-03-20 02:47 UTC

```diff
+ New voice calls are failing to be created. We are currently investigating.
```

**7. Added: Update** (monitoring) · 2026-03-20 05:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**8. Added: Update** (resolved) · 2026-03-20 05:56 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-20 02:47 UTC | Major incident: Failure to start new voice calls (this change) | outage |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i73c9bf99a3cb02 · Markdown: https://rewindex.com/change/i73c9bf99a3cb02.md · JSON: https://rewindex.com/api/v1/changes/i73c9bf99a3cb02 · Generated 2026-10-18T02:31:30.742Z