# 1Password: Major incident: 1Password.com Website Access Degradation

**Summary:** 1Password.com failed to load for some customers in a major-impact incident affecting the website’s USA/Global component. It started at 2025-11-30 20:35 UTC and was resolved at 2025-11-30 21:52 UTC, lasting 1 h 16 min; 1Password identified an issue with an upstream vendor. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-30 20:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tqfpfvx0jgtr](https://stspg.io/tqfpfvx0jgtr)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/llmtdmck3jx5@a1168e955abd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 1Password.com Website Access Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-30 20:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-30 21:52 UTC
```

**6. Added: Affected components**

```diff
+ 1Password.com website, USA/Global - 1Password.com website
```

**7. Added: Update** (identified) · 2025-11-30 20:35 UTC

```diff
+ We’re aware that 1Password.com isn't loading for some customers. Our team has identified an issue with one of our upstream vendors and is working with them to restore service as quickly as possible. We’ll share updates here as we learn more.
```

**8. Added: Update** (resolved) · 2025-11-30 21:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-30 20:35 UTC | Major incident: 1Password.com Website Access Degradation (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i73a8d0fdc61602 · Markdown: https://rewindex.com/change/i73a8d0fdc61602.md · JSON: https://rewindex.com/api/v1/changes/i73a8d0fdc61602 · Generated 2026-10-18T01:30:00.704Z