# Synthesia: Major incident: Video Generation Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-01-22 17:07 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/yw0kglz7brns](https://stspg.io/yw0kglz7brns)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/mfkjspnvfs0g@d8a10cf3bfd2
- Change 1 of 1 for this incident

Incident page (full timeline): [Video Generation Issues](https://rewindex.com/company/synthesia/incidents/mfkjspnvfs0g.md)
## What changed

**1. Added: Title**

```diff
+ Video Generation Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-22 17:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-22 18:06 UTC
```

**6. Added: Affected components**

```diff
+ Video generation
```

**7. Added: Update** (investigating) · 2025-01-22 17:07 UTC

```diff
+ We're currently aware an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
```

**8. Added: Update** (identified) · 2025-01-22 17:21 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-01-22 17:37 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-01-22 18:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-22 17:07 UTC | Major incident: Video Generation Issues (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7378b5b4d5751b · Markdown: https://rewindex.com/change/i7378b5b4d5751b.md · JSON: https://rewindex.com/api/v1/changes/i7378b5b4d5751b · Generated 2026-10-19T22:05:45.457Z